Within any page of the HPP, click on the name in the top right-hand corner of the screen. This will display a drop-down menu. From the drop-down menu, select ‘Profile’. Alternatively, select the Personal profile tile from the Services page.

Within the Personal profile page, update any of the details (including your email address), then click ‘Update’. This will display a confirmation message confirming the changes.

If you updated your email address in the previous step, you will be required to confirm the email address. From the Personal profile page, click ‘Confirm email’. This will display the Confirm email page and automatically send an email to your nominated email.

Within your nominated email account, open the HPP confirmation email and click the Confirm email link. This will open the HPP at the Confirm email page and confirm your new email.

Hint: Updating information on the HPP personal profile will not change the details registered with your myGovID account.


Users can request to deactivate their profile by emailing

Keywords: User Support

Topic: Using the HPP

Last Updated: 13 July, 2022