On this page:
Adding contacts to a draft application
To add contacts to a draft application, navigate to the Contact Details page within any HPP lodgement. Enter the name of the organisation member or agent you wish to add.
All contacts must be registered in the HPP and linked to the organisation to be added as a contact. For more information, refer to the sections on Managing members and Updating organisation details.
All contacts will receive notifications through email about correspondence or invoices, where applicable, regarding the lodgement. Within the Services page of the HPP, select the Applications tile.
This will display all applications drafted and lodged by you organisation. To filter the page to only display lodged applications, click the 'In progress applications' or 'Closed applications' filters at the top of the page.
Updating contact details after lodgement
- Update Primary Contact: You can update the primary contact at any time. Note that the primary contact cannot be deleted, only updated.
- Add/Delete Secondary Contacts: You can add or delete secondary contacts throughout the application process.
- Update Secondary Contact: You can change a secondary contact to the primary contact. This will amend the current primary contact to become a secondary contact.
Steps to update contact details
Navigate to the Submission Progress Page: Access the ‘Submission Progress’ page in the portal. See Viewing lodgements in the HPP for further guidance.
- Add/Delete Contacts: Use the ‘Add contact’ button to add new contacts or the ‘Delete’ button to remove existing ones.
- Update Primary Contact: Click on ‘Change primary contact’ to update the primary contact details.
- Set other contact as Primary Contact: Click on ‘Set as Primary contact’ to update the primary contact details. This will also set the current primary contact as a secondary contact
Please note, you cannot add the same contact twice. Some applications relating to the Pharmaceutical Benefits Scheme (PBS) also require at least one Authorised Representative (AR) as an applicant contact. Users will be prompted to add a new AR if they try and remove the only AR contact.