Health Products Portal

Within the Correspondence page of the HPP, select the Correspondence reference link. This will display the individual correspondence pop-up screen, including both the General information and the correspondence Request. 

Locate the Request attachment/s section at the bottom left of the correspondence pop-up screen. Select the hyperlink to display the attachments or select ‘View details’ from the drop-down menu (blue ‘˅’ to the right). Select a document name hyperlink to automatically download the file to your browser. 

Select the correspondence that requires a response. This will display the correspondence pop-up screen showing correspondence details. Review the correspondence Request from the Department.

The Response section is located under the Request section of applicable correspondences. Attach any supporting documentation as required. The HPP will support files of up to 15GB uploaded through correspondence. 

See the Uploading large files in the HPP for further details.

Click the ‘Submit’ button. This will send the correspondence to the Department. 

Within the Correspondence page of the HPP, select the new correspondence button. This will display the Start new correspondence pop-up screen. Select the Look-up icon (to the right of the blank text box) to select the Meeting this correspondence relates to. Follow the prompts. Please note, it may take a few moments for the correspondence form to appear. Enter your query or comments into the correspondence Request section.

Attach any supporting documentation as required, this is not mandatory. The HPP will support files of up to 15GB uploaded through correspondence. See Uploading large files in the HPP for further details.

Locate the Request attachment/s section at the bottom left of the screen (see image next page). Select the hyperlink to display the attachments. Select a document name hyperlink to automatically download the file to your browser. 

Click the ‘Submit’ button. This will send the correspondence to the Department. 

The Department may respond to your correspondence when required. Please note, the HPP will not allow you to provide an additional response to this correspondence. If the correspondence status is Closed, please create a new correspondence, even if your request relates to the same topic.