On this page:
Before you can access the HPP, you will need to create your Digital ID and link your Digital ID to an organisation in Relationship Authorisation Manager (RAM). Following this, your HPP profile will be automatically created when you sign-in to the HPP for the first time and accept the Terms and Conditions. Once your HPP profile is created, you can link to an organisation in the HPP.
In this section:
- Setup Digital ID services
- Create your Digital ID
- Link your Digital ID to an organisation in Relationship Authorisation Manager
- Sign in to the HPP and create your HPP profile
- Signing into the HPP
- Linking to an organisation in the HPP
If you are a committee member or an evaluator, please visit these pages for HPP access information and troubleshooting:
Before you can access the HPP, you will need to setup up Digital ID. Digital ID is an online method of confirming your ID. Your Digital ID, such as myID, will need to be linked to an organisation in Relationship Authorisation Manager (RAM). Digital ID, such as my ID, is a secure way to prove who you are online. RAM is a secure online service that allows you to act on behalf of an organisation online when linked with your Digital ID.
Sign in to the HPP and create your HPP profile
Once you’ve created your Digital ID and linked it to an organisation using RAM you are ready to sign into the HPP.
Your HPP profile will be automatically created once you have successfully logged in to the HPP and have accepted the Terms and Conditions for the first time.
On first sign-in, your personal profile will be populated with your name and email address from your myID, please note this information can be changed and will not impact future sign-ins to the HPP.
Navigate to the HPP sign in page, and click ‘Continue with Digital ID’.
If you are associated with more than one organisation in RAM, please ensure you select the same organisation in RAM that you initially used to set up HPP access. If you represent multiple organisations in the HPP you will be able to select the organisation you wish to represent at a later step. Please refer to Signing into the HPP for more info.
Within the Search bar to select an organisation to represent. You must click ‘Select’ and then ‘Confirm’ to progress to the ‘Services’ page for the selected organisation.
If you represent multiple organisations in the HPP and would like to change who you are representing in the HPP, you can do so at any time by clicking ‘Personalise your session’ in the top left-hand corner or click the drop down against your organisation’s name in the top right-hand corner and select ‘Change who I am acting as’.
If the organisation you have previously been associated with doesn’t appear on the ‘Personalise your session’ page, please contact HPP.Suppport@health.gov.au.
Additional information for all users:
Please keep your information up to date in the HPP
Please note, organisation administrators can add, update, and remove organisation members and agents through the Organisation profile page of the HPP. This includes amending member permissions like Authorised Representative (for PBS purposes). Please see Managing members for further information.
Accounts that have not been accessed for 13 months will be automatically deactivated and any links to organisations will be removed. Users will receive a warning email after 12 months of inactivity and can avoid deactivation by logging in to the HPP.
If your account has been deactivated and you require access to the HPP, please email HPP Support (HPP.Support@health.gov.au). You may need to speak with the organisation administrator to relink your account with the organisation.
Need further support?
Visit our user Support page for more articles about using the HPP..
myID: visit https://www.myid.gov.au/help
RAM: visit info.authorisationmanager.gov.au/help
Email us at HPP.Support@health.gov.au