On this page:
- Creating your Digital ID
- Linking your Digital ID to an organisation using Relationship Authorisation Manager
- Accessing the HPP
To register and sign into the HPP, you will need to create a Digital ID, such as myID. Digital ID is a safe, secure and convenient way to prove who you are online. myID is an Australian Government’s Digital ID app.
Set up your myID in three easy steps: download the myID app to your smart device, enter your details and verify your identity. Find out how to set up at https://www.myid.gov.au/how-set-myid
Linking your Digital ID to an organisation using Relationship Authorisation Manager
Once you’ve set up your Digital ID, you need to link it to an organisation using Relationship Authorisation Manager (RAM). RAM is an authorisation service that allows you to act on behalf of an organisation online when linked with your Digital ID, such as myID.
How you link depends on whether you’re a:
If you have changed phones, reinstalled the myID application or are setting up your myID on multiple devices, you will need to re-verify your identity. When setting up again you will need to achieve the same identity strength you are authorised for in RAM. For example, if you were authorised as a Standard user in RAM, your myID will need a Standard identity strength.
If you receive the error message 'Insufficient identity strength' or 'your myID identity is not strong enough', your identity strength does not match what you were initially authorised for in RAM. If you are unable to verify your identity to the same strength, your authorisation will need to be updated.
Visit the myID website for instructions on how to set up your myID again or the RAM website for how to edit an authorisation in RAM.
Once you’ve created your Digital ID and linked it to an organisation using RAM you will be able to access the HPP. This process applies to users who are:
Entering the HPP for the first time (i.e. registering in the HPP) or
Returning to the HPP (i.e. signing in to the HPP).
Navigate to the HPP sign in page, and click ‘Continue with Digital ID’. Select myID as your Identity Provider and follow the steps on screen to verify your login. Please note that you will need your myID app to log in.
Once you've successfully logged into the HPP, you can request access to an organisation in the HPP or, if you are already a member of an organisation in the HPP, you can continue by personalising your session.
If you are associated with more than one organisation in RAM, please ensure you select the same organisation in RAM that you initially used to set up HPP access. If you represent multiple organisations in the HPP you will be able to select the organisation you wish to represent at a later step. Please refer to Signing into the HPP for more info.
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