On this page:
When the Department initiates correspondence, an email notification is sent to the contacts that were added to the submission/application. Correspondence requiring a response will be indicated by a flag icon.
From within the correspondence pop-up (see viewing correspondence), locate the Supporting documents section at the bottom of the screen. Select ‘Request attachment(s)’. This will display a Download pop-up screen.
From the Download pop-up screen, select a document hyperlink. This will automatically download the file to your browser.
From the Correspondence pop-up screen (see viewing correspondence), review the correspondence from the Department and complete the Response section towards the bottom of the page. Attach any supporting documentation as required (see Uploading or deleting attachments within your lodgement or correspondence). The HPP will support files of up to 15GB uploaded through correspondence. See the Uploading large files in the HPP for further details.
Click ‘Submit’. This will send the correspondence to the Department.
From the Correspondence page, click ‘New correspondence’ in the top right corner. This will display the Start new correspondence pop-up screen.
In the search bar select the lodgement the correspondence is related to and click ’Start’. This will redirect you to the Correspondence pop-up screen.
Follow the prompts to complete the relevant information, then click ‘Submit’. This will send your correspondence directly to the Department.