On this page:
When the Department initiates correspondence, an email notification is sent to the contacts that were added to the submission/application. Correspondence requiring a response will be indicated by a flag icon.
Agents can only view correspondence for a submission/application at the lodgement level, not via the Correspondence tile.
Downloading correspondence attachments
From within the correspondence pop-up (see viewing correspondence), locate the Supporting documents section at the bottom of the screen. Select ‘Request attachment(s)’. This will display a Download pop-up screen.
From the Download pop-up screen, select a document hyperlink. This will automatically download the file to your browser.
From the Correspondence pop-up screen (see viewing correspondence), review the correspondence from the Department and complete the Response section towards the bottom of the page. Attach any supporting documentation as required (see Uploading or deleting attachments within your lodgement or correspondence). The HPP will support files of up to 15GB uploaded through correspondence. See the Uploading large files in the HPP for further details.
Click ‘Submit’. This will send the correspondence to the Department.
The HPP will not allow a response to be sent after the correspondence due date. If you wish to respond to the Department after the due date has passed, please do so by starting new correspondence.
From the Correspondence page, click ‘New correspondence’ in the top right corner. This will display the Start new correspondence pop-up screen.
In the search bar select the lodgement the correspondence is related to and click ’Start’. This will redirect you to the Correspondence pop-up screen.
Follow the prompts to complete the relevant information, then click ‘Submit’. This will send your correspondence directly to the Department.
For a list of acceptable file types please see Permissible file types within the HPP.
From the document grid, click the hyperlink or the drop-down arrow and select ‘Upload/Edit’ to open the Upload/Edit screen. Click ‘Add files’. Within the Add files pop-up, click ‘Choose Files’, then select one or multiple files to upload (up to a total of 50MB per upload). If you have a file larger than 50MB, please refer to Uploading Large Files in the HPP.
Once you have selected your files for upload, click ‘Add files’. This will upload the selected files. After a few moments, the pop-up screen will close.
If the file has the same name as an existing file then it will automatically overwrite unless you untick ‘Overwrite existing files’.
Within the Upload/Edit pop-up screen, click ‘Save and close’ to attach the files to the lodgement or correspondence.
You can delete an attachment from your lodgement or correspondence by clicking the drop-down arrow to the right of the attachment you wish to remove and selecting ‘Delete’. You cannot delete an attachment after the form has been lodged or the correspondence sent.